...the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer's experience.
Thursday, February 16, 2012
Tjenestedesign
På Wkipedia finnes mye informasjon om tjenestedesign. Her defineres tjenestedesign som:
...the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer's experience.
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